Contact & Support

Need help with CoolCraft or have a question about the service? There are several ways to find help or get in touch.

Technical help

If you are having trouble with a Minecraft server, first check the CoolCraft Guides. They cover common setup, software, plugin, mod, performance, and connection issues.

CoolCraft support

Existing users can use the support system in their CoolCraft account when they need help with their account or hosted services. Including relevant server information and a description of the problem helps us understand the issue more quickly.

Email

For general questions about CoolCraft Network Hosting, you can contact:

What to include

When contacting support about a technical problem, include what you were trying to do, the server software and Minecraft version involved, any error message you received, and what you have already tried. Please do not send passwords, API keys, or other private credentials.